Question 1

What is Marco Polo and how does it work?

Accepted Answer

Marco Polo is an app for video messaging that enables users to maintain contact with family and friends without needing to communicate in real-time. Unlike video calls that require everyone to be available at the same time, Marco Polo enables users to exchange video messages that can be watched and replied to whenever convenient. This way, users can stay connected without scheduling conflicts.

Question 2

How can I download and install Marco Polo?

Accepted Answer

To download and install Marco Polo, visit the App Store on your iOS device or the Google Play Store on your Android phone. Use the search function to find Marco Polo, then tap the download button. Once the download is complete, open the app, and follow the on-screen instructions to set up your account.

Question 3

Is Marco Polo free to use?

Accepted Answer

Yes, Marco Polo is free to download and use. The free version of the app offers a variety of features, allowing you to send video messages without cost. However, for advanced features and additional functionalities, users can opt for the Marco Polo Plus subscription, which includes perks like faster video playback and custom emojis.

Question 4

Is Marco Polo available for Windows or macOS?

Accepted Answer

Currently, Marco Polo is not available as a standalone app for Windows or macOS. Users have the ability to access the platform using their mobile devices via apps available for iOS and Android. For those who wish to view messages on a larger screen, connecting your mobile device to a computer or using an emulator may offer a temporary solution.

Question 5

Can Marco Polo be used on game consoles like PlayStation or Nintendo?

Accepted Answer

Marco Polo is not designed for use on gaming consoles such as PlayStation or Nintendo. It is primarily a mobile app available on smartphones and tablets running iOS or Android. There are no official plans for console compatibility at this time.

Question 6

How can I make sure that Marco Polo is unblocked at my workplace or school?

Accepted Answer

If Marco Polo is blocked at your workplace or school, you'll need to consult with the network administrator to see if app access can be enabled. Instead of using the organization's Wi-Fi, consider using a personal mobile data connection to access the app. However, ensure that using the app complies with the policies of your workplace or school.

Question 7

What should I do if I experience issues while using Marco Polo on my device?

Accepted Answer

If you're encountering issues with Marco Polo on your iOS or Android device, start by ensuring the app is up-to-date by checking for updates in your respective app store. If issues continue, consider rebooting your device or reinstalling the application. For additional support, contact Marco Polo’s customer service through their official website or help section within the app.

Question 8

How can I ensure my privacy while using Marco Polo?

Accepted Answer

Marco Polo takes user privacy seriously and offers several settings to help you control who can contact you. Within the app, adjust your privacy settings to limit contacts to friends or people you approve. Review Marco Polo’s privacy policy via their website for more detailed information on data protection and app usage terms.

Question 9

How do I know if a video message on Marco Polo has been viewed?

Accepted Answer

Marco Polo provides indicators to show when a message has been viewed. After sending your video message, a small icon, typically a check mark or an eye symbol, will appear next to the message in your conversation history to show it has been seen by the recipient.

Question 10

Can I use Marco Polo on multiple devices?

Accepted Answer

Yes, you can use Marco Polo on multiple devices by signing in with the same account. This makes it convenient to send and receive video messages whether you're on your phone, tablet, or another compatible device. Ensure your data is consistently backed up to avoid losing any messages when switching devices.

More info:

Marco Polo - Stay In Touch

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